1. Chatbots and private messages
Many customers want to inquire for some things before finalizing their purchases. Oftentimes, these questions are simple enough to answer through private messages and chatbots. Chatbots can function 24/7, and they can offer quick responses to frequently asked questions.
2. Multichannel engagement
Starting an online business in Malaysia has its own challenges. For your brand to grow in the digital landscape, you need to be everywhere. Many business nowadays have social profiles on multiple channels–LinkedIn, Snapchat, Instagram, Facebook and more. Being on one engagement channel is no longer an option or any type of business.
How can you set your business apart from the others? Instead of offering standard, generic products, several ecommerce businesses are now providing personalized and customizable goods to their target clients. These items can be more expensive, but people are willing to pay for that opportunity to have something unique.
4. Mobile sales
Any individual doing business in the online world knows how crucial it is to make the web pages mobile friendly. People are now shopping online on their tablets and smartphones. The process of online shopping is getting a lot easier. If you optimize for mobile, you can gain more audiences.
5. Social media selling
eCommerce entrepreneurs are now implementing social media marketing strategies to sell their products through their profiles. Social media platforms like Facebook and Instagram are now being used to buy and sell products. There is no need to go to the website of the retailer.
6. Easy checkout process
Do you know that 2 out of 3 shoppers abandon their shopping carts during checkout? This is a big number, considering that these individuals are ready to finalize their purchases, but changed their minds at the very last minute. Don’t let this happen to your platform. Try to make the checkout process a lot simpler.